JHO PESTANO
(PINOY VIRTUALCHAMPION)

My Skills & Experience

I’m thrilled to invite you to explore my work, skills and professional experience, and get to know a bit more about me. A born go-getter. I give 100% to every new project I take on. It’s my firm belief that a good challenge is a great way to develop and improve, which is why I make a point of seeking out challenges in the professional realm as well as in my personal life. Take a moment to look around, and contact me directly to learn more.

GET TO KNOW ME

I’m an experienced professional based in the Philippine. I have 8 years of experience working remotely for clients especially based in USA. My work is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.

Whether you need someone for a short-term project, or a long-term collaboration, I’d love to hear from you. You’re invited to explore my work and contact me so we can discuss how we can do some great work together.

PAST EXPERIENCE

Past Roles

My experience in my field has brought me far, and though I hope to keep growing and developing, I know that I have what it takes to make a real contribution to any company I join. Want to know more about my experience? I hope to have the opportunity to grow and add value to all my clients. Read about my journey right here. Then give me a call or drop me a line so that we can discuss what I can do for you.

Product Support Specialist

April 2021 - Present

Training new customers in the use of our software
Assessing customers’ business and functional requirements
Providing guidance on system configuration
Supporting customers via phone, email and through an online ticket system
Troubleshooting of software issues reported by customers

Shopify Merchant Advisor

January 2019 - April 2022

I help merchants with technical problems like Shipping, custom theme designs, product uploads
Make them understand their bills and responsibilities in regards to monthly subscription
Advise merchants and educate them about strategies on how to boost customer retention rate and how to accelerate in customer acquisition.

Technical Representative
Cable and Internet

January 2017 - January 2019

Receive and help solve Comcast customers with technical problems
Educate customers on new promotions and advantages they can have if they choose Comcast
Help Customers understand their bills
Help Set a technician appointment

Recent Certification of Trainings

Learning and Living

Nobody is born a professional at their industry-everyone who wants to be exceptional at something has to work hard at it, both through practical work experience and education. Education has played a huge role in my career. Read below for details on my education, and get in touch with any questions.

MY SKILLSET

My skills have been built up over years of professional work experience as well as research and simple observation. I have a great balance between industry-specific skills and soft skills, which means I have what it takes to do brilliant work and make a contribution to any team. If you’re interested in getting to know more about me, and the skills I possess, get in touch. I’d love to discuss with you all the tools, skills and more I can put to use for you.