Hi I am Jho, welcome to my CV & Portfolio. Please take a moment to browse my work, skills, and professional experience. It’s my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to learn more.
EXPERIENCE
What I’ve Done
As a professional in my field, I have had the opportunity to work on a variety of projects, some traditional and others outside the box. I know how to take on new challenges and contribute to companies in a way that is smart, meaningful and valuable. Want to know how I do it? Get in touch and let’s discuss it, as well as how I can make a contribution to your business, projects and clients.
Product Support Specialist
April 2022 - Present
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Training new customers in the use of our software
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Assessing customers’ business and functional requirements
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Providing guidance on system configuration
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Supporting customers via phone, email and through an online ticket system
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Troubleshooting of software issues reported by customers
Shopify Merchant Advisor (Guru)
January 2019 - April 2022
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I help merchants with technical problems like Shipping, custom theme designs, product uploads
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Make them understand their bills and responsibilities in regards to monthly subscription
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Advise merchants and educate them about strategies on how to boost customer retention rate and how to accelerate in customer acquisition.
Technical Representative
Cable and Internet
January 2017 - January 2019
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Receive and help solve Comcast customers with technical problems
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Educate customers on new promotions and advantages they can have if they choose Comcast
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Help Customers understand their bills
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Help Set a technician appointment.